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Resume Samples Uploading

  • If the sample file upload is interrupted due to a loss of Internet connection for a period of not more than 50 minutes, it will automatically resume when the connection is restored.
  • If the sample file upload was interrupted because you logged out of the System for a period of not more than 50 minutes (to log out, hover over the login at the bottom of the navigation sidebar, click on and select the "Log out" option in the menu), then the upload will automatically resume after logging in to the System.
  • If the sample file upload is interrupted because you refresh the tab, close the tab or browser, or turn off your computer, the upload won't resume automatically. To resume it, use one of the following methods:
  1. At the start of the application (after refreshing or opening a tab with Genomenal) or after logging in to the System, you will see a window in which you will be asked to resume the upload of files for which it was interrupted:

To resume the upload, drag and drop files or folder containing files into the drop-area or click on it to open the File Browser:

You can use any of the upload drop-areas to select files, regardless of which file it refers to. The resume upload form will only accept the same files whose upload was interrupted, and an attempt to upload other files to this form will be ignored.

When all files with interrupted upload are selected (when selected, the status of the file changes from to ), click
on . After that, the upload of files will resume from the point at which it was interrupted. If you are not ready to resume the upload now, click on or press the ESC key. The resume form will appear each time you refresh the tab or log in to the System for 10 days from the time the upload was interrupted.

  1. On the page of the sample whose upload failed:

To resume the upload, drag and drop files or folder containing files into the drop-area or click on it to open the File Browser:

This form will only accept the same sample files whose upload failed, and attempts to upload other files to this form will be ignored. As soon as the right files are selected, the upload of the sample files will resume from the point at which it was interrupted.